FAQ

Frequently asked questions


Forgot my betting account username/password

Press forgot password on our login screen and we will send you an email with the details to help you reset your information.

How long does a withdraw take?

We will process your withdraw within 48 hours, it usually doesn’t take that long, but we reserve this right in case of some problems occur.

What currency can I deposit with?

We accept most currencies, but some countries may apply restrictions based on your residence and/or chosen payment method. However we only allow you to play with euros and you can only withdraw euros, this means that you might be charged if you use other currencies.

What payment methods can I use to top up my betting account?

FOREST.BET allows you to fund your account with a wide range of available payment methods, check out the deposits section for further information.

Why did you decline my deposit?

If a deposit was declined by your payment provider, in most cases this can be resolved easily. You should check the details you provided. Some card/e-wallet issuers block transactions to gaming companies, we would advise you to contact your card/e-wallet providers. If you have any problems with making deposits, please contact us.

Where can I write to you directly?

You can contact us using our live support, where we usually get back to you within the next 24 hours.

Why do you need my documents for verification?

In order to verify your identity we must review your provided documents, as this is regulatory requirements. We do not share your provided information and we store it safely.

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